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May 2010
ISSN 1930-0158
Vol. 11, No.3
The official journal of the
Institute of Behavioral and Applied Management
230
From the Editor
Ernie Stark
232
Looking for Sin in All the Wrong Places:
An Empirical Investigation of the Affluenza Construct
Peter Lorenzi, Jason Q. Zhang, Roberto Friedmann
249
Exploring
the Factors Affecting the Use of Kiasu Tactics
Eric G. Kirby, Susan L. Kirby, James D. Bell, Curt Schafer
263
An Empirical Study of Instant Messaging (IM) Behavior Using Theory
of Reasoned
Action
Alan Peslak, Wendy Ceccucci, Patricia Sendall
279
Customer Service in the United States
F.
Robert Buchanan, M. Suzanne Clinton
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